Fear of Rejection

I’ve been doing this for a long time. And if there’s one thing I’ve noticed it’s that the word “sales” tends to freeze people up.

I hear a lot of people say that they don’t like sales. 

They say stuff like, “I don’t like to sell” or “ You know, Blair, I’m not made for sales.”

The main reason why people say all these crazy things is…

That’s right. Fear of rejection.

But in reality, it’s not so much “rejection” that you get in sales. It’s “objection.”

In sales, you may get people who object to certain things. But, your mind turns those objections into rejections.

It’s what the little voice in your head thinks.

The real issue in rejection, objections, and all that stuff has very little to do with the content of what you’re trying to sell. Or what they’re objecting to…

The real issue is what’s going on between your right ear and left ear.

If you can get past those little voices, you can turn those “nos” into “yeses.”

Imagine if you could just turn 20% more. That’s 20% more income without doing any extra work.

But you’re like many businesses, you’re leaving a lot of money sitting right on the table. 

Why?

Your conversions aren’t where they need to be.

Whether you’re going from call to appointment or presentation to close, you’re leaving money behind.

It’s the same thing online.

The only difference with handling objections online is that you have to anticipate what the objection would be. Then you can address it upfront in your marketing copy or your video.

But, the game starts with you.

If you’re afraid that you can’t deliver. Or, you have reservations about overpromising, you have a couple of big problems.

The first involves you going back to your business. Fix whatever it is that bothers you and gives you reservations so it’s not a problem anymore. You need confidence in your business.

More importantly, though, you have to get rid of that little voice, because the objection starts with you. And, you project it onto your customers.

It’s a self-fulfilling prophecy.

Your fear is something of your own making. And, one of the main ways to combat that fear is to address that little voice in your head.

Build Confidence and Ask Questions

You know that I’m a big advocate for quieting that little voice in your head. It stands in the way of so many things in life.

And, that includes your sales deals.

So, I have two words for you: role play.

You need to role-play. One of the ways to get over it, is through it.

I’ve worked with seasoned veterans. I got them to role-play handling the toughest objections until they have it down cold. 

And, then I watched their conversions go up by 30% to 40%.

Why?

Not because they had snappy answers, because it’s not about the answers. It’s because their confidence level was so high, the person at the other end had a level of confidence in them as well.

Nobody’s going to give you $100,000 if they think you’re a shaky individual. So, you need to build up that confidence with role-playing.

It’s essential that you cover these components in your role-play:

  1. Build Confidence

First, the old rule of thumb is, the person who asks the question is always in control. So, when you hear the objection, the first thing you do is acknowledge it.

“Thank you. I appreciate what you’re saying.”

Do this to create a point of agreement before you handle the objection. 

  • Ask Questions

Next, it’s time for you to ask a question:

“Why do you think it’s too expensive?”

“What are you comparing it to?”

Of course, you can ask any question you want. But, the point is to ask a series of intelligent questions to get to the truth. Many times, the first objection is not the real objection.

It’s a bit like the first volley to get you out of the way or put you off. Practice countering it with your own questions.

  • Bring the Little Voice in Your Head Down and Confidence Up

Lastly, when role-playing, focus on getting past that little voice between your ears. When faced with an objection, you can’t falter. If you do, stop the role-play and start again.

Why isn’t it okay to hesitate? We hesitate in real life, right?

But remember, this drill isn’t about you handling a prospect. It’s about you killing that damaging, debilitating little voice. So, you need to learn to override it.

Business Skills 2021 The Importance of Sales

Are you up to date with how to sell in 2021? Last time, you gained insight about sales, building a team and how to teach your team how to sell. We are going to start with sales! Why? Because sales equals income. This is not just for you, this is also about teaching those who sell for you or your team. There are three key things to look at for sales. The first is who is your customer. Then, what is the psychology of your market or your sales team.  Thirdly, it is about your mindset.  What does your “little voice” tell you about what you can or can’t do? Your results will never exceed your mindset.  After 2020, all three of these things have changed significantly.

Let’s look at the customer. Your customers are changing and you have to be vigilant. The days of securely knowing your customers is over. It is important to continually take a poll of who are your best customers. Who are they? What do they want? Those who had ideals before, may now just be wondering how to survive. Understanding what they want will change your language with them because their wants are different. Why are customers different? The psychology is different.

Fear is a major thing in the market right now. Fear of shut downs and losing sales. You need to understand and access the space. This is why the language in sales is changing. People are not just looking for value anymore, they are looking for safety. A customer needs to feel that you are their best insurance possible. People want to feel safe in a time when nearly everything is a greater risk. You have to be able to put yourself in a position to secure them. There are many little voices going on talking about fear and worry.  And, you need to be able to assess these things without going in as a doom and gloom person. Everyone is struggling, but you have to remember that when things collapse, something new will emerge. We know that we are going through a cycle and acknowledge that to your customer and tell them to stick with you for the next cycle that is coming.

The process breaks down into a selling cycle. There are three areas, we want to attract, convert and we want to retain. This has not changed, but how we do it has changed. We have to be able to attract clients one to many. This is a given part of the entire idea. You have to learn, adapt and change to where your clients are now. You have to be vigilant because things are picking up speed. The flow of money may slow down, but the speed of things happen faster at lower prices. So, what do you do? Who are the people that you are going to attract? What is the process there? There are many different processes in which you can attract new customers. You have to know where you need to be to find them. You have to build the right team that understands how the new psychology works. If you’re going to be a successful entrepreneur, you need a team that supports you.

When it comes to conversion, that has changed too. Based on psychology, we have to promote safety as a part of what we are doing. There needs to be deep value involved in what you are selling. The old ways of selling are not relevant anymore. People want straight information. Your job is to give value to the customer that the customer is not even thinking about. What is the deep value that you provide that even the customer is not thinking about? This needs to be part of your conversation.

Let’s take a look at retention and how that has changed. Maintaining your customers requires more communication with them. Talking to existing customers is always easier than bringing in new clients. Give your current customers more value and a higher level of communication. My team started meeting every single week during covid, checking in with one another. Now, we are at once a month, but frequency is a big part of retention. Value also has to go up, give them more. The big secret is that your customers become your team. You have a code of honor with them, you meet with them and support them. You create more than just customers, you create a movement. Do you provide a level of service that you provide to your own team and to your customers as well? You need awareness, direction and effort.

Your number one asset is your community. In order to succeed in sales, it’s the process, the customer and the psychology. Until then, remember sales equals income. Income equals your team. Be awesome.

Are You Prepared?

Newspapers and cable news contain little to no positivity these days. Since mid-March, the coronavirus has taken over all the headlines.

But why? How can a tiny piece of RNA wrapped in a lipid layer cause so much damage?

There are any number of answers to this question. But there’s only one underlying cause:

The world wasn’t prepared.

If you look at the stats, you’ll recognize that the ill-prepared countries are the most affected.

But what does this have to do with you, apart from the fact that you’re encouraged to shelter-in-place or limit group activity?

Business basics are still working in the same way. But, your business is a lot more likely to fail if you’re ill-prepared.

Of all the things that you can do to grow your business, there are only two categories:

You’re either preparing or executing.

What do you think is going to happen if you attempt to execute unprepared?

You’re going to wander and lose your place. And you’d be lucky to get anything done at all.

Therein lies the problem – you don’t want to depend on luck to succeed.

There’s this inconvenient truth that everybody thinks execution is more exciting than preparation.

But that’s why you’ll have to put it aside. You’ll have to learn how to love both execution and preparation if you want to make it out there. You’ve got to love the sweat that you wipe off your face and the pain that you feel in your body when you do them.

Be aware that your hard work isn’t going to pay off every time. You might even have to make several sales calls before you get to a deal. And that’s fine! 

Learn to love and enjoy making the calls. It’s all part of that discipline again, which I talked about in the previous email. You want to get excited about making these calls yourself, rather than delegating all of them.

Through it all, you have to prepare before you execute. And you’ve got to love the preparation and the drill, in addition to the execution.

When you do, you’ll be ready for whatever the world throws at you.

Stay Strong,

Blair Singer

It’s All About Discipline

In my last post, I reemphasized my position that sales equals income.

And now is a good time to dig deeper and discuss how it’s possible to sell more in the face of the coronavirus chaos.

Believe me when I say that this IS possible.

I have clients who are absolutely making a killing out there! They’re doubling their conversions, quadrupling the reach on social media, and closing 20-30% more sales!

These clients are not looking at the pandemic as an obstacle. Instead, they’re turning it around and making the most out of it.

But of course, there are also those who don’t know how they’re going to make ends meet. They have to worry about money, on top of the fear and uncertainty.

But, what separates those who are doing well and the paralyzed? How can you also use this period to increase your conversions and deals?

There are three things that you’re going to need:

The first is the right mindset. Start with your mind and that’s going to lead to everything else.

And then the second component is the skills.

And perhaps most importantly, you’re going to need discipline! 

Without discipline, your mindset and skills may be for naught.

Much like you need the discipline to stay fit and healthy, you also need discipline to grow sales. It means that you must have the discipline to keep going, despite what’s going on around you.

Your customers haven’t disappeared, pandemic or not. They’re still there and it’s a case of whether you know how to find them or not. You won’t be able to do this if you don’t have the discipline.

What can you do if your selling skills aren’t up to snuff?

Now is a great opportunity to learn. You might as well make use of this social distancing to grow your income, right?

I’ve said it before and I’ll say it again.

This can be an opportune time if you know how to use it to your gain.

Don’t use the coronavirus as an excuse to slow down. Take advantage of this tough time to build your sales muscle. When things lighten up, this is going to catapult your business ahead of others.

Stay Strong,

Blair Singer